Blink Fitness Reviews

I joined the gym before covid and I liked it very much. However when covid-19 came they made it very difficult to keep membership on FREEZE. I am 75 years old and I am vulnerable so I need to shelter in place til fully vaccinated. I made many efforts to maintain my freeze and the website kept changing their access. I did not want to cancel but it was the only way I could stop billing. Which I am still working on.

I’m only adding a star to my original 1 star review, because their gym was spotless! Super clean, specially during COVID.
The store manager was polite and understanding.
However when I explained the billing issue I had they truly did not give a rats a**. I explained what I was charged was not what Incas told, “oops too bad doesn’t matter you signed the contract. Should’ve read it”
Legit disgusting behavior.

Customer service is nonexistent. Emailed when they reopened after pandemic. Received automated response saying someone would reply shortly. No one did. Then they sent a survey asking about my experience with their customer service. Gave a rating of one (like here). Survey asked if I’d like someone to contact me. No one did.
THEN they implemented a reservation only system to schedule my workouts. This system requires downloading a mobile application. When I read their privacy policies I felt uncomfortable but attempted to download the app anyhow. Unfortunately the application is buggy and it wasn’t compatible with my android phone. I then requested technical assistance and received an automated reply stating that someone would soon assist me.
Meanwhile, I wanted to work out, so I called on the phone. Apparently no one answers the blink phone, but they have a greeting that says they can’t answer the phone because they’re making other members happy. I on the other hand was very unhappy.
The next morning I went to the facility at 6:30, when the gym is typically empty. I explained that the app didn’t work and no one answered the phone, so I wasn’t able to make a reservation. Even though the facility was virtually empty, the blink employee would not admit me into the facility without a reservation, and treated me not like a member but rather like a criminal.
While they refused me entry to work out, they did let me go in to terminate my membership, which I did. I then walked over to their competitor, where I joined and worked out with no hassles.
Lo and behold, ten days later I received an email from blink technical assistance. I explained the criminal treatment I received in a reply email and unsurprisingly never heard another word. (Except for a computer generated survey in which I outlined the unsatisfactory service I received and to which there was no response.)
The moral of the story: when it comes to blink customer service, you get what you pay for.

Kind of packed at evenings and during weekends but for this price you can't really get anything better!